Everything you need to know about Banking Refunds

This can vary enormously, but around three months is typical.

No, not a penny. We pay all our own costs, including statement request fees and court charges.

Definitely not. When we say we operate on a “no win, no fee” basis, that’s exactly what we mean.

Yes – including statutory interest.

Banking Refunds operates on a no-win, no-fee basis, with nothing to pay upfront. When we've recovered your PPI premiums plus interest, we take a 30% fee plus VAT. When we’ve recovered all your credit card overcharges plus statutory interest, we take a 50% fee plus VAT.

As long as you have not yet served court papers, we usually can. To enable us to take over the litigation, we require all the documentation and statements by recorded delivery post. But please call us first to discuss your individual situation.

Yes. In most cases, we can reclaim charges for the past six years irrespective of whether the account is still open.

This is possible, but unlikely. The Banking Code Standards Board clearly advises banks that they should not take a “disproportionate response” and should treat customers “sympathetically and positively”. You may be certain that our approach is always formal and professional, and we aim to minimise any disagreements between banks and customers.

Simply call us and speak to one of our highly trained Advisers, who will be happy to help.