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Cookie Statement

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Cookie Statement

Last Updated 11th May 2015

Our site uses cookies to distinguish you from other users of the site. Cookies help us improve your experience when you browse our site, especially when you revisit it.

A cookie is a small file of letters and numbers that our site stores of your device, for example your computer, laptop, tablet or mobile phone.

We use the following cookies on this site:

Analytical/Performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works in an informed way, for example, by ensuring that users are finding what they are looking for easily.
Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table.

Cookie name

Cookie Provider

Type

Expires

Information

__utma

Google Analytics

Targeting

2 Years

This tracks the first and last visit and the number of times you visit our site. Each unique browser that visits a page on the site is provided with a unique ID so subsequent visits to the website via the same browser are recorded as belonging to the same visitor.

Further information on Google Analytics cookies and how to opt out.

__utmb

Google Analytics

Targeting

End of session

A timestamp of the exact moment in time when you enter our site is used by Google to establish a session. If either of this or the __utmc cookie is absent, further activity by the user initiates the start of a new session.

Further information on Google Analytics cookies and how to opt out.

__utmc

Google Analytics

Targeting

End of session

A timestamp of the exact moment in time when you leave the site - having waited 30 minutes for another page view to happen, and if it doesn’t, it expires. If either of this or the __utmb cookie is absent, further activity by the user initiates the start of a new session.

Further information on Google Analytics cookies and how to opt out.

__utmz

Google Analytics

Targeting

6 Months

This keeps track of where you came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from. It is used to determine visitor navigation within the site and gets updated with each subsequent page view to the site. The type of referral information of the visitor stored includes the referring site via a search engine result, a direct link, or an ad that links to the page.

Further information on Google Analytics cookies and how to opt out.

sid

Banking Refunds

Targeting

End of Session

This allows us to track state as you visit the pages on the site. It is currently used to store your claim data as you fill out the forms over multiple page views (for example, the Home Page to the Start Your Claim page)

Please note that, as well as Google Analytics, our site uses other third party cookies, including, for example, from advertising networks and providers of external services like web traffic analysis services. These cookies are analytical/performance and targeting cookies. Please check the third party's privacy policy for information about the cookies they use.

We use Google Analytics to understand how the site is being used in order to improve the user experience. User data is all anonymous. This analytics tool is used to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However, this analytics data is not tied to personally identifiable information. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/analytics/learn/privacy.html

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

For further reading on cookies you can visit AboutCookies.org

You can block other cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

If you wish to restrict, block or delete cookies from our website - or any other website - you can use your browser to do this. Each browser is different so check the 'Help' menu of your particular browser to learn how to change your cookie preferences.