Frequently Asked Questions

We will send out a pre-populated claim packs by post once you have spoken to us and we have established if you may have a potential claim. It's best to speak to a trained claims agent to ensure that you are claiming for all your eligible Packaged Bank Account and this conversation also ensures we have the full picture in order to fight your complaint for you.

No, the only essential information that we need is the bank name, account number and your signature. As long as you have signed next to each yellow highlighted box and the account details are on there, we can process the Packaged Bank Account claim.

Typically your bank will offer you a standard current account which does not include any monthly fees with any ‘packaged’ benefits, but please check with your bank how best you would like your banking arrangement to continue. 

As with PPI, personal injuries and any other claims, it is of course possible to make a packaged bank account claim yourself. It is entirely up to you whether you choose to seek help from a third-party such as Banking Refunds, and depends on whether you want to chase your bank yourself or let someone else take on your case.

Use our tool to find out if you may have been mis-sold a Packaged Bank Account

Where your claim is successful, we will be entitled to a fee payable by you to us of 30% (plus VAT) of the settlement amount. By way of example, if your settlement amount is £1,000, our fee will be £300 (plus VAT) - and this will be the case whether you receive, for example, £1,000 in cash or £600 in cash and £400 by way of account reduction.

Yes. In most cases, we can reclaim fees for accounts that have been closed within the last 6 years if the account was mis-sold.

Please call us first to discuss your individual situation.

If you pay a monthly fee for your bank account, it may be that you have a packaged bank account which includes insurance products and other beneficial features. 

Put simply, a packaged bank account is one that comes with extra features such as mobile phone insurance, breakdown cover and travel insurance, in return for a monthly fee to the bank. 

A 'packaged bank account' is a bank account where the customer pays a monthly fee to get access to a variety of extras. 

Once we receive your completed claims pack, we will aim to review your case within five working days. If we think you may be due a refund, we will submit your claim in the form of a complaint to the bank as soon as possible.

If you have been mis-sold a packaged bank account, you could be eligible for a refund of the monthly fees that you have paid over the course of having the account, plus interest - which is usually an additional statutory 8% added to the final settlement amount.

It's surprisingly easy to submit a claim for mis-sold packaged bank account fees and at Banking Refunds we're not looking to make it any more complicated. It's a simple process, with no upfront charges.

You can cancel your claim at any time and for any reason. If you cancel within 14 days of us receiving your signed terms of service from Banking Refunds, there will be nothing to pay.

Not all mis-sold PBA claims are initially successful, but don't be discouraged if your bank refuses to refund fees for your packaged bank account that you feel was mis-sold. 

Your bank might not agree to refund all of the money you paid for your packaged bank account – in some circumstances you might only be offered a partial refund. 

Your packaged bank account will be closed if you successfully claim for a refund, as the bank cannot continue to offer a service that was mis-sold to you.

The terms ‘bank charges’ and ‘bank fees’ may sound similar, but they are different.   Bank Charges often relate to charges applied to personal current accounts, such as  charges for exceeding authorised overdraft limits, or making payments (or attempting to make payments) where no authorised overdraft exists.

If your questions are not answered here, you can call us on 0800 458 0873**.

Over the last 15 years banks and building societies have offered customers additional services and products as part of a packaged bank account, or sometimes referred to as a privileged or paid for bank account.