Look for the answer to your question in our FAQs section.
We will send out a pre-populated claim packs by post once you have spoken to us and we have established if you may have a potential claim. It's best to speak to a trained claims agent to ensure that you are claiming for all your eligible Packaged Bank Account and this conversation also ensures we have the full picture in order to fight your complaint for you.Read More Back to top
As with PPI, personal injuries and any other claims, it is of course possible to make a packaged bank account claim yourself. It is entirely up to you whether you choose to seek help from a third-party such as Banking Refunds, and depends on whether you want to chase your bank yourself or let someone else take on your case.Read More Back to top
Where your claim is successful, we will be entitled to a fee payable by you to us of 30% (plus VAT) of the settlement amount. By way of example, if your settlement amount is £1,000, our fee will be £300 (plus VAT) - and this will be the case whether you receive, for example, £1,000 in cash or £600 in cash and £400 by way of account reduction.Read More Back to top
Yes. In most cases, we can reclaim fees for accounts that have been closed within the last 6 years if the account was mis-sold.Back to top
Please call us first to discuss your individual situation.Back to top
The terms ‘bank charges’ and ‘bank fees’ may sound similar, but they are different. Bank Charges often relate to charges applied to personal current accounts, such as charges for exceeding authorised overdraft limits, or making payments (or attempting to make payments) where no authorised overdraft exists.Read More Back to top
If your questions are not answered here, you can call us on 0800 458 0873**.Back to top